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FAQ

Q

Are you a manufacturer or a trading company?


A

We are a direct manufacturer of corrugated box packaging machinery from North China, with our factory located in Dongguang County, Cangzhou City, China. In the past, we focused on production and sales to the domestic market, with all exports handled through foreign trade companies. Now we have established an export department to handle our own machine production and export. We welcome all friends and customers to visit our factory.

Q

If we purchase the machine from you, who will install it at the customer's factory?


A

Don't worry, when the equipment is provided:

1) Detailed installation and operation manuals and relevant information will be provided with the machine. According to customer requirements, we can also provide free equipment layout design.
2) We provide free training at the factory;
3) We will send professional technical engineers to your factory to install and debug the machine, and provide necessary training. You only need to pay for round-trip airfare and accommodation.

Q

How can you guarantee the quality?


A

1) All raw materials will undergo strict incoming inspection upon entering the factory; substandard products will be returned to the raw material factory.

2) During production, we strictly adhere to standards and customer requirements. Inspectors will conduct initial and final checks on the machines to ensure high-quality production.

3) Before leaving the factory, we will again conduct a test run inspection of the machines. Each machine will be tested for at least 24 hours. We can also inspect the machines through third-party testing according to customer requirements before preparing for shipment without any problems.

Q

How is the After-sale Service?


A

When machine problems arise, we understand your urgency. Please contact us directly, and our after-sales team will promptly communicate with you, relaying the issue to our technical engineers for immediate attention and swift resolution of your concerns.

If you have any dissatisfaction with our after-sales personnel, Contact Us: alice@zhenhua-packing.com

Q

How can we visit your factory?


A

First of all, a warm welcome to our factory!

Our company is located in Dongguang County, Cangzhou City, Hebei Province, a well-known corrugated packaging equipment manufacturing base in China. It is close to Beijing International Airport and Tianjin New Port, with convenient transportation.

Q

What should be paid attention to regarding the delivery of cardboard machinery?


A

1. Secure the cardboard box machinery using a wooden crate (or wooden frame) inside the container. The size should be appropriate to prevent movement or dropping during transport. If the goods are relatively large and heavy, reinforcement is required, and the wooden frame must be fumigated.

2. Cardboard box machinery is large and generally transported by sea. Moisture-proofing and sealing are crucial. Of course, shock protection is also important. To prevent moisture, it's necessary to wrap all equipment in several layers of PE film, then wrap it in a layer of bubble wrap for cushioning and shock absorption. Do not apply anti-rust oil, etc. Leaks in the container will result in fines.

3. Create a detailed inventory, listing each item to be packed. Count each item during packing to prevent omissions or overpacking. Packing materials can be used to secure the goods within the wooden crate packaging.

Q

Where can I buy a used cardboard box machine?


A

Our company supplies new and used cardboard box making machines. You can contact us and send us your detailed requirements, and we will provide you with a suitable used cardboard box making machine.

In addition, you are welcome to visit us and our factory. You will be satisfied with our service and products.

Q

Does it support customized services?


A

Yes, we accept and support OEM services. Some customers have special requirements for carton machines, such as processing extra-large cartons and high-speed, high-definition printing. We can customize carton machines according to customers' specific requirements.

Q

What are the characteristics of a five-layer corrugated board production line?


A

The five-layer corrugated board production line consists of a production line composed of preheating, corrugating, gluing, gelatinization, bonding, drying, shaping, pressing, slitting, and cutting the board into the required specifications. It is divided into high, medium, and low grades, with a speed range of 80~250m/min and a board width range of 1400~2500 mm, etc., which can be selected by the customer.

This assembly line is suitable for large-scale automated production and can produce high-quality corrugated board that meets standards. It has high production efficiency and good board quality. It adopts centralized control, simple operation, convenient maintenance, and reliability, greatly reducing the labor intensity of workers. This production line adopts current new energy-saving methods and uses high-temperature heat transfer oil to provide a heat source for the whole machine. Compared with steam heating, it saves more than 40% energy, greatly reducing energy consumption and production costs. It is an ideal product for today's economy and is suitable for use in large and medium-sized carton factories.

Q

What are the characteristics of an automatic gluing machine?


A

1. Adequate safety measures can prevent operational hazards.

2. There is sufficient and smooth space for personnel to move from the cardboard to the front of the paper bed.

3. Convenient setup and adjustment of Size, including baffles, folding arms, cardboard, and the setting of the counting and stacking quantity.